Customer Care

We believe in the longevity of relationships.

The principles that form the cornerstone of our business are to provide our clients with personal service; the best products available in the international market; and a meaningful and lasting partnership.

At Hitech Lasers our customers become our partners.

We help our clients to deliver the best possible healthcare and evolve their businesses (through excellent first-rate) customer care programs. We excel in providing one-to-one comprehensive customer service and continue to meet the needs of our customers nationwide.

HOW WE WORK WITH CLIENTS

01

Technical Service

Which problem do you solve first? It doesn't matter. If you have time and energy, fix the one that will be the biggest boost to your bottom line.

Technical Division

The goal of Hitech Laser Systems - our Technical Division - is to ensure that the systems we supply delivers maximum performance with minimal downtime. From purchase and installation to scheduled maintenance and emergency support, we go the distance to ensure your system performs to the highest standards.

Service Technicians

The manufacturer trained, in-house Service Technicians are knowledgeable about our systems and they understand the critical impact that technical support has on the business or practice of each client. The technical team regularly participates in training programs to stay ahead of new technology and product developments in order to provide the best service possible.

02

Clinical Education

Whether you are aware of it or not, as a business owner you conduct market research all the time.

Clinical Training

Clinical training is critical for the successful integration of technology in your business or practice to enable you to deliver safe and effective treatments to patients and clients or the achieve the desired end-results in your research projects.

In-Service Training

We provide an integrated approach to clinical education, from demonstration to in-service training, not only on the technical aspects of a system but on procedure and best practices. We break down complex questions into simple answers and solutions and the result is that we help you achieve great results.

Clinical Trainers

Our clinical trainers are experienced and keeps pace with the technology innovations of our suppliers.

For more information on training offered on products distributed by Hitech Group of companies please contact us on +27 12 349 1250.